Questions about shipping and delivery
What is the delivery time?
We try to ship everything as soon as possible. That usually takes 1-4 days. For made to order items, that can take up to 10 days.
Delivery : NL and BE is 1-2 working days, EU is 1 week. Rest of the world is 3 weeks.
Can I order from outside the EU?
We delivery world wide.
What are the shipping options?
Inside the NL you can have your package delivered at home or at a package shop
EU and outside the EU you can only choose home delivery
Questions over returns and exchanges
How can I return my order ?
Are you not satisfied with your order? Then it’s possible to return the product within 100 days. You return the unused products back with the original box/label. Send us an email to info@hot-pink.nl of via the contact page. You will receive an address where you can ship the package back.
You will receive the order total back on the same payment method that was used to place the order. Return costs are not reimbursed.
I received a damaged product?
We always try not to throw products out, That’s why we will always try to repare the product first.
Send us an email with clear photos to info@hot-pink.nl
If it’s possible to fix the product yourself for example by sending it to a seamstress in your neighbourhood? Yes, then we will reimburse the reparation costs. Please save the receipt, we can only reimburse the total on the receipt.
Not possible to repare the product yourself? Send us the product back, you don’t pay for return costs. We will either repare it or send a new one. You will receive a shipping label from us so you can ship it back. If you would rather buy the label yourself, then we can reimburse the shipping costs. Save the receipt and send us a copy.
Questions over sizes
How are the sizes?
Most of the artikels are true to size. Harem rompers tend to bigger
Not sure which to order, contact us and we will be happy to help you
General questions
Is everything handmade?
Yes all my clothings are made by myself in our work room in Maastricht. (Check out my youtube channel)
We sell also toys and other products from eco friendly brands. You can check the product description for more info.
Can I have a product made to order?
Yes that’s possible. You can for example request that pants are made extra long. It is also possible to choose fabrics yourself and have it delivered to my studio. In that case, you only pay my hourly rate and shipping costs.